Privacy Policy

Last Updated: July 6, 2026

The MotherLoad Collective ("we," "our," or "us") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our workshops, or enroll in our professional training programs.

1. Information We Collect

We collect information that you voluntarily provide to us when you interact with our platform. This includes:

  • Personal Identification Information: Name, email address, billing address, phone number, and professional details (such as your profession, license number, or PMH-C status for CEU tracking).

  • Payment Data: All financial transactions are processed securely through our third-party payment processors (e.g., Stripe, PayPal). We do not store your credit card or financial account data on our servers.

  • Automated Data Collection: When you access our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and how you interact with our site via cookies and tracking technologies.

2. How We Use Your Information

We use the information we collect to operate our business and serve you effectively, specifically to:

  • Deliver, manage, and track your progress in our workshops and clinical trainings.

  • Process your payments and issue financial receipts.

  • Issue and verify Continuing Education Units (CEs) in compliance with the National Board for Certified Counselors (NBCC) guidelines.

  • Send you administrative emails, course updates, and marketing communications (which you can opt out of at any time).

  • Improve our website performance, customer service, and user experience.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted partners under the following conditions:

  • Third-Party Service Providers: We share data with vendors who help us run our platform, such as payment gateways, email marketing systems, and online course hosting platforms (e.g., Kajabi, Teachable). These vendors are legally bound to keep your data secure.

  • CE Reporting Compliance: As an NBCC Approved Continuing Education Provider (ACEP No. 7725), we may be required to share attendance logs, completion data, and professional licensing information with the NBCC or state licensing boards for audit and verification purposes.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities.

4. Cookies and Tracking Technologies

We use cookies to analyze web traffic, optimize your browsing experience, and remember your course progress. You can choose to accept or decline cookies through your browser settings, though disabling them may limit your ability to use certain features of our training portal.

5. Data Retention and Security

  • Security: We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

  • Retention: We retain your personal data and training completion records for as long as necessary to fulfill our professional CEU reporting requirements, comply with legal obligations, and resolve disputes.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your data, including the right to access, correct, or request the deletion of your personal information. If you wish to opt out of marketing emails, you can do so instantly by clicking the "unsubscribe" link at the bottom of any email we send.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

The MotherLoad Collective Email: hello@themotherloadcollective.com

Website: www.themotherloadcollective.com